Business Telecoms FAQs

Answering your telecoms questions
Get a quick, accurate quote in minutes with UP Telecoms
Get a quick, accurate quote in minutes with UP Telecoms

FAQs


Which phone system is best for my business

This will entirely depend on your specific business requirements. Our consultant will draw up a tailored quotation and analysis during their site visit or we can go through this with you over the phone. Typically, we would look to determine certain factors like how many people are working within your business (and if there are plans for expansion and internal requirements such as identifying what percentage of time do your staff members spend away from their desks. We will analyse your company’s requirements and build a solution that fits in around you and one that is fully supported and maintained. Call us on 0345 55 700 55 to discuss your requirements or arrange a visit from one of our consultants.

What phone systems do you supply?

UP Telecoms provides hosted and PBX systems and solutions from various suppliers, including Yealink. For more information about our phone systems and to arrange a visit from one of our Consultants, please call 0345 55 700 55.

What is CTI?

CTI stands for Computer Telephony Integration. It allows for the management of your business telephone system through your office PC. With CTI, you will be able to manage calls, keep call records, answer phones through the PC and more. To find out more about how CTI can transform your business or to arrange a visit from one of our consultants, please call 0345 55 700 55.

We have more than one office, can you link the offices to transfer calls seamlessly?

Our cloud solutions offer free calls between sites and can act as one large system or independent systems, depending on your requirements. All sites can share auto attendants and professional services.

Does it matter whether I have a big or small office?

We support businesses of all sizes, so there are no minimum requirements. We support growing businesses and you can adjust and expand the services you receive from UP Telecoms whenever you need. All of our solutions are completely scalable and future-proofed using SIP technology. To find out more about how our telecoms solutions can help your business or to arrange a visit from one of our Consultants, please call 0345 55 700 55.

Do you offer teleconferencing?

We offer several conferencing options through desk phone conference bridges, mobile clients and applications, alongside desktop software. We will discuss these with you during the consultation process. To book your visit from one of our Consultants, please call 0345 55 700 55.

We have mobile workers, can you link their phones to the office phones?

We offer mobile applications which allow mobiles to become a secondary device and act as your desk phone when you are away from the office.

Do you provide a call centre setup

All of our solutions come with a call centre add-on and a comprehensive set of features. Get in touch for more information or to arrange a visit from one of our Consultants.

How will I be billed for calls?

You will receive a monthly invoice for the previous month’s calls. Full details of the calls will be available on the invoice.

Do you provide any guarantees or insurance?

All of our telecoms solutions come with a 12 month warranty. A maintenance support agreement is also offered to all customers for ongoing peace of mind. Customers would need to ensure their business insurance covers the value of the goods for certain events such as water and fire damage.

Do you provide 24-hour support?

Support requirements are tailored to each individual customer. Standard support during office hours is offered to every customer, with extended support available if required.

To find out more about the support we offer, please call 0345 55 700 55 to arrange a visit from one of our Consultants.

Do you have a disaster recovery process?

Disaster recovery plans will be discussed with you as part of the consultation process. If you would like to arrange a visit with one of our Consultants, please call us on 0345 55 700 55.

How will I be billed for calls?

You will receive a monthly invoice for the previous month’s calls. Full details of the calls will be available on the invoice.

Do you provide any guarantees or insurance?

All of our telecoms solutions come with a 12 month warranty. A maintenance support agreement is also offered to all customers for ongoing peace of mind. Customers would need to ensure their business insurance covers the value of the goods for certain events such as water and fire damage.

Do you provide 24-hour support?

Support requirements are tailored to each individual customer. Standard support during office hours is offered to every customer, with extended support available if required.

To find out more about the support we offer, please call 0345 55 700 55 to arrange a visit from one of our Consultants.

Do you have a disaster recovery process?

Disaster recovery plans will be discussed with you as part of the consultation process. If you would like to arrange a visit with one of our Consultants, please call us on 0345 55 700 55.

We have mobile workers, can you link their phones to the office phones?

We offer mobile applications which allow mobiles to become a secondary device and act as your desk phone when you are away from the office.

Do you provide a call centre setup

All of our solutions come with a call centre add-on and a comprehensive set of features. Get in touch for more information or to arrange a visit from one of our Consultants.

Do you provide any guarantees or insurance?

All of our telecoms solutions come with a 12 month warranty. A maintenance support agreement is also offered to all customers for ongoing peace of mind. Customers would need to ensure their business insurance covers the value of the goods for certain events such as water and fire damage.

Do you provide 24-hour support?

Support requirements are tailored to each individual customer. Standard support during office hours is offered to every customer, with extended support available if required.

To find out more about the support we offer, please call 0345 55 700 55 to arrange a visit from one of our Consultants.

Do you have a disaster recovery process?

Disaster recovery plans will be discussed with you as part of the consultation process. If you would like to arrange a visit with one of our Consultants, please call us on 0345 55 700 55.

Which phone system is best for my business

This will entirely depend on your specific business requirements. Our consultant will draw up a tailored quotation and analysis during their site visit or we can go through this with you over the phone. Typically, we would look to determine certain factors like how many people are working within your business (and if there are plans for expansion and internal requirements such as identifying what percentage of time do your staff members spend away from their desks. We will analyse your company’s requirements and build a solution that fits in around you and one that is fully supported and maintained. Call us on 0345 55 700 55 to discuss your requirements or arrange a visit from one of our consultants.

What phone systems do you supply?

UP Telecoms provides hosted and PBX systems and solutions from various suppliers, including Yealink. For more information about our phone systems and to arrange a visit from one of our Consultants, please call 0345 55 700 55.

What is CTI?

CTI stands for Computer Telephony Integration. It allows for the management of your business telephone system through your office PC. With CTI, you will be able to manage calls, keep call records, answer phones through the PC and more. To find out more about how CTI can transform your business or to arrange a visit from one of our consultants, please call 0345 55 700 55.

We have more than one office, can you link the offices to transfer calls seamlessly?

Our cloud solutions offer free calls between sites and can act as one large system or independent systems, depending on your requirements. All sites can share auto attendants and professional services.

Does it matter whether I have a big or small office?

We support businesses of all sizes, so there are no minimum requirements. We support growing businesses and you can adjust and expand the services you receive from UP Telecoms whenever you need. All of our solutions are completely scalable and future-proofed using SIP technology. To find out more about how our telecoms solutions can help your business or to arrange a visit from one of our Consultants, please call 0345 55 700 55.

Do you offer teleconferencing?

We offer several conferencing options through desk phone conference bridges, mobile clients and applications, alongside desktop software. We will discuss these with you during the consultation process. To book your visit from one of our Consultants, please call 0345 55 700 55.

We have mobile workers, can you link their phones to the office phones?

We offer mobile applications which allow mobiles to become a secondary device and act as your desk phone when you are away from the office.

Do you provide a call centre setup

All of our solutions come with a call centre add-on and a comprehensive set of features. Get in touch for more information or to arrange a visit from one of our Consultants.

Which phone system is best for my business

This will entirely depend on your specific business requirements. Our consultant will draw up a tailored quotation and analysis during their site visit or we can go through this with you over the phone. Typically, we would look to determine certain factors like how many people are working within your business (and if there are plans for expansion and internal requirements such as identifying what percentage of time do your staff members spend away from their desks. We will analyse your company’s requirements and build a solution that fits in around you and one that is fully supported and maintained. Call us on 0345 55 700 55 to discuss your requirements or arrange a visit from one of our consultants.

What phone systems do you supply?

UP Telecoms provides hosted and PBX systems and solutions from various suppliers, including Yealink. For more information about our phone systems and to arrange a visit from one of our Consultants, please call 0345 55 700 55.

What is CTI?

CTI stands for Computer Telephony Integration. It allows for the management of your business telephone system through your office PC. With CTI, you will be able to manage calls, keep call records, answer phones through the PC and more. To find out more about how CTI can transform your business or to arrange a visit from one of our consultants, please call 0345 55 700 55.

We have more than one office, can you link the offices to transfer calls seamlessly?

Our cloud solutions offer free calls between sites and can act as one large system or independent systems, depending on your requirements. All sites can share auto attendants and professional services.

Does it matter whether I have a big or small office?

We support businesses of all sizes, so there are no minimum requirements. We support growing businesses and you can adjust and expand the services you receive from UP Telecoms whenever you need. All of our solutions are completely scalable and future-proofed using SIP technology. To find out more about how our telecoms solutions can help your business or to arrange a visit from one of our Consultants, please call 0345 55 700 55.

We have mobile workers, can you link their phones to the office phones?

We offer mobile applications which allow mobiles to become a secondary device and act as your desk phone when you are away from the office.