Whatever communication challenges you’re facing, we’ll help you find the business phone system to smash through your roadblocks and reach your goals.
With more than 40 years’ industry experience, UP Telecoms delivers complete telecoms solutions, including competitive call rates, the latest phones and a fantastic range of features, all built around your needs and budget.
Here you’ll find the big things we offer but not everything. So if there’s something you need but can’t see it here, get in touch today.
The Business Telecoms Package
The Business Telecoms Package solves a whole host of communication issues faced by businesses both big and small. Fully scalable to develop with your needs, it comes with an extensive range of advanced call handling and management features, including:
- Mobile app – turn your mobile into an extension of your office phone
- Auto-attendant – never miss a call again
- Call queueing – assists to reduce lost call rates
- On-hold marketing – helps to lessen customers hanging up whilst waiting
- Hot desking – easily switch desks in the office
- Unlimited conference calls – host a secure meeting in private
- CRM integration – seamlessly manage your customer communications
- Instant messaging – quickly chat to your colleagues and suppliers
You’ll also have access to a wide range of the most up to date, brand new desk phones, including phones with touchscreen, full colour HD display, crystal clear conference calling, and more!
The Lite Telecoms Solution
Built with small-medium businesses in mind, our lite telecoms solution boasts all the core functionality you need to solve the most important communication issues.
This affordable package includes your choice of the very latest desk phones, an attractive call bundle, and critical communication features and benefits, such as:
- Auto attendant – manages calls professionally and efficiently
- Call queuing – reduce the number of lost calls
- Mobile app – access the system from your smart phone
- Mobile pairing – sync your office phone & mobile so you never miss a call
- Conference calling – create a secure place for meetings
- Extensions – customers and colleagues can quickly reach team members
- Unified voicemail – listen to messages from any device, anywhere
- Call groups – helps cut down on missed calls
Maintenance & support
Our talented team provides full training upon installation so you can implement all your handy features and start benefitting from your new phone system right away.
You won’t have to worry about downtime either.
We provide ongoing, UK based support and maintenance services tailored to your particular needs to make sure you stay connected. This includes unlimited labour, hardware, and parts*.
Losing customers who are put on hold or waiting in a queue?
One of the most popular features of our phone systems is on-hold marketing, and with good reason.
This simple yet powerful feature can help to significantly reduce your call drop-off rates just by adding music and marketing messages to entertain, inform or upsell to waiting customers. In fact, research shows that when callers who are put on hold are listening to music and messaging, just 2% drop off the call compared to 52% of those who listened to silence.
- Choose from a range of music genres
- Multiple voices available to match your brand
- Fully customisable marketing messages
- Easily change your messaging whenever you like
Visit our on-hold marketing page to learn more about this great feature and try out some of your options.
Compliance telephone system
The compliance telephone system is one of the most popular add-ons for companies that take payments over the phone or record calls for training and monitoring purposes.
Fully MiFID and PCI compliant and secure, the specialist system not only protects your customers and business but also gives you invaluable understanding and insight into how your customers interact with your business and how your team is performing.
- Secure payments – safely take payments over the phone
- Call recording – invaluable for training and disputes
- Call details – understand how your customers interact with you
- Playback – easily navigate through recorded calls
Provide exceptional customer service and enhance agent productivity with our specialist Call Centre telecoms system.
From real-time queue stats to comprehensive reporting, this reliable phone system offers features every successful contact centre needs, such as:
- Unlimited queues – reduce the number of lost customer calls
- Queue stats – effectively organise and prioritise your team
- Agent monitoring – understand call performance as they’re happening
- Wallboard – improve productivity by displaying targeted updates
- Alerts – agents can ask for help while on the call
- Managed control – manage which agents have access to which features
As well as suppling you with a fantastic telephone system, we can also provide fast and reliable business broadband as part of your telecoms package to keep you connected.
Not sure what you’ll need for your business? We’ll help you choose from a variety of options, such as ADSL and dedicated fibre services, ensuring your connection is speedy, secure and reliable.
To find out more, ask us about our business broadband when you call our friendly team.
Arrange a free quote today
Call 0345 55 700 55 today to speak to an experienced member of the UP Telecoms team. We’ll be happy to answer any questions you have about our cloud-based phone systems and arrange your free quotation.
Or complete and submit the below form and we’ll be in touch soon.
*Subject to terms & conditions.